Terms of Service

"Service" refers to the VoIP communication services provided by SIPCREW, including but not limited to voice calls, messaging, and related features.

"User" or "You" refers to any individual or entity that accesses or uses our Services.

"Account" refers to the user account created to access our Services.

"Content" refers to any data, text, audio, video, or other materials transmitted through our Services.

By creating an account, accessing, or using SIPCREW Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. You also agree to comply with all applicable laws and regulations.

If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

SIPCREW provides enterprise-grade VoIP communication services, including:

• Voice calling services over Internet Protocol
• Call routing and management
• Dialer integration and support
• Number provisioning and porting
• Call analytics and reporting
• Technical support and documentation

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice.

To use our Services, you must:

• Provide accurate, current, and complete information during registration
• Complete our Know Your Customer (KYC) verification process
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Be at least 18 years of age or the age of majority in your jurisdiction

You are responsible for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

You agree NOT to use our Services for any of the following purposes:

• Illegal Activities: Any unlawful, fraudulent, or malicious activity
• Spam/Robocalls: Unsolicited commercial communications, automated dialing, or robocalls without proper consent
• Harassment: Threatening, abusive, or harassing communications
• Impersonation: Falsifying caller ID information or impersonating others
• Security Threats: Hacking, denial of service attacks, or network disruption
• Toll Fraud: Unauthorized call generation or traffic pumping
• Adult Content: Transmission of explicit adult content without proper age verification
• Do Not Call Violations: Calling numbers on Do Not Call registries without authorization

Violation of this policy may result in immediate account suspension or termination without refund.

Pricing: Service fees are based on your selected plan and usage. Current pricing is available on our website and may be updated with 30 days notice.

Billing Cycle: Services are billed monthly in advance unless otherwise agreed. Usage-based charges are billed in arrears.

Payment Terms: Payment is due upon receipt of invoice. Accounts with outstanding balances may be suspended after 10 days.

Taxes: You are responsible for all applicable taxes, duties, and government-imposed fees.

Refunds: Service fees are non-refundable except as required by law or as specified in our refund policy.

SIPCREW strives to maintain 99.9% uptime for our Services, excluding scheduled maintenance. However, we do not guarantee uninterrupted service and are not liable for:

• Internet connectivity issues beyond our control
• Third-party carrier network failures
• Force majeure events (natural disasters, acts of terrorism, etc.)
• Scheduled maintenance performed with reasonable notice
• Issues caused by user equipment or configurations

Your use of our Services is also governed by our Privacy Policy. We are committed to protecting your data and comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Telecommunications Consumer Protection Act (TCPA)
• Other applicable data protection laws

Call recordings and data are retained according to our data retention policy and applicable legal requirements.

All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by SIPCREW and protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our Services for your business purposes only.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• SIPCREW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR SERVICE INTERRUPTIONS, DATA LOSS, OR SECURITY BREACHES BEYOND OUR REASONABLE CONTROL

Some jurisdictions do not allow the limitation of liability, so these limitations may not apply to you.

You agree to indemnify, defend, and hold harmless SIPCREW and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your violation of any law or rights of third parties
• Your use or misuse of our Services
• Content you transmit through our Services

By You: You may terminate your account at any time by providing 30 days written notice.

By SIPCREW: We may suspend or terminate your account immediately for:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees
• Fraudulent or illegal activity
• Risk to our network or other customers

Upon termination, you remain liable for all charges incurred before termination.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our Services at least 30 days before they take effect.

Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with [Arbitration Rules], except where prohibited by law.

If you have questions about these Terms, please contact us: